Answers to all your questions about stv99

Yes, you can cancel a bonus even after accepting it. However, if you cancel a bonus, all winnings earned from that bonus will also be cancelled. To cancel, contact our live chat directly — the support team will assist you promptly. It is best to read the terms and conditions carefully before cancelling a bonus.

Each bonus has a specific validity period, which generally starts counting from the date the bonus is activated. If wagering is not completed within the set time, the bonus balance and any associated winnings are automatically removed. Check the bonus terms and conditions or contact live chat support for the exact expiry period.

No, stv99's welcome bonus is available to each player only once — a 100% bonus on the first deposit up to ৳8,000. Attempting to claim the bonus by opening multiple accounts from the same device or payment method may result in account suspension. Play fairly and enjoy the full benefit of the bonus.

At stv99, wagering is calculated only on the bonus amount, not on the combined total of the deposit and bonus. For example: if you deposit ৳1,000, you receive a ৳1,000 bonus. You must place a total of ৳10,000 in bets — which is 10x on that ৳1,000 bonus — before you can withdraw the bonus winnings. This is one of the more favourable conditions in the market.

Generally, slot games contribute fully toward the wagering requirement. Live casino and table games may contribute partially, and some games may be excluded entirely. Check the detailed bonus terms and conditions or ask via live chat support to find out exactly how much each game contributes.

Yes, stv99 is fully optimised for mobile browsers. Open the site on Chrome, Firefox, or Safari on any Android or iOS smartphone and you will have access to nearly all the same features as on desktop. No separate app download is needed — just visit the site in your browser and start playing.

On Android, open stv99 in Chrome, then tap the three-dot menu at the top and select "Add to Home screen". On iPhone, open the site in Safari, tap the Share button, and select "Add to Home Screen". After that, you can open stv99 directly from your home screen just like an app.

stv99 works normally on Android 8.0 or above and iOS 13 or above. Full support is also available on Windows and Mac desktops. The site generally runs on older devices too, but use an updated browser for the best game performance.

First, clear your browser cache. In Chrome, go to Settings → Privacy → Clear browsing data and select Cached images and files. If the problem continues, restart your browser or try a different network (Wi-Fi or mobile data). In most cases, clearing the cache resolves the issue.

If your connection is lost during a live casino game, the session pauses automatically and your balance remains safe. Once the connection is restored, you can log back in and resume playing. In slot games, the result of each spin is recorded on the server, so there is no risk of losing data. If you notice any discrepancy, contact support.

Yes. If you want to take a break for a while, you can use the cooling-off feature — your account will be temporarily suspended for a set period. For a longer break, you can apply for self-exclusion, which permanently restricts the account. For both options, contact us directly via live chat or email at [email protected].

stv99 takes responsible gaming seriously. You can set a daily, weekly, or monthly deposit limit if you wish. Once a limit is set, a waiting period may apply before you can change or remove it yourself, to prevent limits from being lifted on impulse. Contact live chat for assistance.

stv99 strictly provides services to those aged 21 and above in order to protect minors. Age is verified at the time of registration, and identification may be requested in cases of doubt. This is not just our policy — it is a core principle of responsible gaming that protects the interests of every player.

If you feel that your playing habits are getting out of control, the first step is to contact stv99's live chat or email [email protected] — we will arrange limits or a break on your account. You can also seek advice from organisations that specialise in responsible gaming. Detailed information is available on our responsible gaming page.

No. For security reasons, stv99 only approves withdrawals to payment methods registered in the player's own name. Your bKash, Nagad, Rocket, or Upay number must match the name on your account. Withdrawal requests to third-party wallets are not processed until verified.

At stv99, withdrawals are generally processed within 5 to 30 minutes. With bKash, Nagad, Rocket, and Upay, funds usually arrive shortly after the request is made. Bank transfers may take a little longer. Even during peak hours, it generally does not take more than 30 minutes.

The minimum withdrawal amount at stv99 is ৳800. Withdrawal requests below this amount are not processed. The minimum deposit amount is ৳100 — this applies to all payment methods. Make sure your balance is sufficient before playing.

A pending status means our team is verifying your request. This is usually resolved quickly. However, if it remains pending for more than 30 minutes, contact us immediately via live chat or email at [email protected] with your transaction number. A pending status can also occur if any step of the account verification process is incomplete.

To withdraw bonus winnings, you must first complete the wagering requirement. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets — which is 10x that bonus — before the bonus winnings become withdrawable. As soon as wagering is completed, the withdrawable amount will appear in your balance. Your original deposit amount can always be withdrawn.

Withdrawals from stv99 are currently available via bKash, Nagad, Rocket, and Upay mobile wallets, as well as bank transfer. For bank transfers, Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks can be used. The minimum withdrawal amount is ৳800 for all methods.