stv99 Privacy Policy

1.1 Identity

stv99 ("we", "our", "platform") is a safe and reliable online gaming service for users in Bangladesh. We believe that your personal privacy is a fundamental right. The purpose of this Policy is to clearly inform you of what information we collect about you, why we collect it, how we use it, and how long we retain it.

All our data processing activities are protected by SSL encryption and are conducted in accordance with international data protection standards.

1.2 Changes to the Policy

stv99 reserves the right to amend this Privacy Policy at any time. If any significant changes are made, we will publish a notice on the platform. If you continue to use the site after any changes, it will be understood that you have accepted the revised Policy. We therefore recommend checking this page regularly.

2.1 Registration Information

When you create an account on stv99, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — users under 21 cannot register)
• Email address
• Mobile number
• Preferred username and password (stored as a hash, never in plain text)
• Residential address

2.2 Identity Verification (KYC) Information

We conduct a Know Your Customer (KYC) process to ensure the security of financial transactions and to prevent fraud. As part of this process, you may be required to submit a copy of one of the following documents:

• National Identity Card (NID)
• Passport
• Driving licence
• Bank statement or payment method verification document

This information is used solely for KYC purposes and is never shared with third parties for marketing.

2.3 Payment Information

stv99 supports local Bangladeshi payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. To process transactions, we collect the following information:

• Mobile wallet number (bKash, Nagad, Rocket, Upay)
• Bank account number and bank name (for bank transfers)
• Transaction amount and time
• Transaction ID

We never collect or store full payment card numbers or personal banking passwords.

2.4 Automatically Collected Information

When you visit stv99, certain information is collected automatically:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Which pages you visited and how long you spent on them
• Referral URL (where you came from before reaching our site)
• Information obtained from cookies and similar tracking technologies

2.5 Gaming & Behavioural Information

To improve your gaming experience and ensure responsible gaming, we record the following information:

• Betting history, amounts, and outcomes
• Which games are played most
• Win and loss data
• Account login and logout times
• Session duration

3.1 Service Delivery

The information we collect is primarily used for the following purposes:

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Delivering customer support and resolving complaints
• Determining your VIP level and benefits

3.2 Security & Compliance

Information is used to maintain platform security and fulfil legal responsibilities:

• Detecting and preventing fraud, money laundering, and other illegal activities
• Age verification — ensuring services are available only to those aged 21 and above
• Account protection and preventing unauthorised access
• Complying with applicable laws and regulations

3.3 Responsible Gaming

stv99 is committed to responsible gaming. By monitoring your gaming behaviour, we can identify signs of problematic gambling and, where necessary, recommend support. Information collected for this purpose is used solely for your protection.

3.4 Service Improvement

We analyse your usage data to continuously improve platform performance, game categories, and user experience. This analysis is always carried out in aggregate and anonymous form, so that your identity is not revealed.

4.1 When We Share Information

stv99 does not sell your personal information to third parties. However, in certain circumstances we may share information with the parties listed below:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, or banks to complete transactions.
• Service providers: Partners who assist with technical services, cloud storage, or customer support management, under strict confidentiality agreements.
• Game providers: Only the necessary information for conducting gaming operations with Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, or other game studios.
• Law enforcement agencies: Where required by a valid order or legal obligation.

4.2 Business Transfers

If stv99's business structure undergoes a significant change in the future (such as a merger or acquisition), user information may be transferred to the new operating entity. In such a case, we will notify you in advance and the standards of this Policy will be maintained.

5.1 What Are Cookies

Cookies are small text files stored in your browser. They help remember information about your visit and personalise your experience. stv99 uses the following types of cookies:

• Essential cookies: Required to keep login sessions active and ensure payment security.
• Analytics cookies: To understand which parts of the site are used most.
• Preference cookies: To remember your language and display preferences.

5.2 Managing Cookies

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent some key features of stv99 from working correctly — such as maintaining a login session or completing transactions.

6.1 Technical Security

stv99 has implemented industry-standard security measures to protect your information:

• SSL/TLS encryption: All data transfers are secured with high-grade encryption.
• Password hashing: Your password is hashed using bcrypt or an equivalent algorithm — no one can view it directly.
• Firewall & anti-fraud system: Suspicious activity is detected immediately.
• Regular security audits: Our systems are regularly tested by third parties.
• Two-factor authentication (2FA): An additional layer of security for account login.

6.2 Response to Data Breaches

If a data breach occurs unexpectedly, we will investigate promptly. Affected users will be notified by email as soon as possible, and the necessary steps will be taken to secure their accounts.

7.1 Data for Active Accounts

While your account is active, we retain all necessary information. Even after an account is closed, financial transaction records and KYC documents are retained for a specified period, as this is part of our legal and regulatory obligations.

7.2 Data Deletion

Once the designated retention period has ended, or following your deletion request (see section 8.3 below), we will permanently delete or anonymise your personal information using a secure method. However, information retained as part of a legal obligation is outside the scope of this rule.

8.1 Right to Access Information

You can request at any time to know what information we hold about you. We will send you a detailed summary within a reasonable time of receiving the request.

8.2 Right to Correct Information

If any information stored in your account appears to be incorrect or incomplete, you can correct it directly from your account settings or contact our support team. Changes to KYC-related information may require a verification process.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in the following cases:

• Where information must be retained due to a legal obligation
• Where information is needed for the resolution of an ongoing dispute
• Where there are pending financial transactions

8.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Every marketing email contains an "unsubscribe" link, or you can notify our support team directly. However, important account and security-related messages will always be sent.

9.1 Age Restriction

stv99's services are intended for users aged 21 and above only. We do not knowingly collect personal information from minors. We conduct an age verification process at the time of registration.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

10.1 Limitations

This privacy policy applies only to the stv99 platform. Our game lobby includes services from Pragmatic Play, JILI, PG Soft, Evolution Gaming, Spribe, and other game providers. These providers operate under their own privacy policies. We are not responsible for their data-collection practices.

Payment partners — bKash, Nagad, Rocket, Upay, and banks — follow their own privacy policies. You are advised to read the relevant service's policy before making any financial transactions.